1. Introduction
Thank you for shopping with Squad Esports. We strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.
2. Refunds and Returns
2.1. Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive your goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g, email). You can contact us at:
Email: contact@squad-esports.com
2.2. Returns
You have 14 days from the date you receive your goods to return them. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.3. Process for Returns
- Contact us at contact@squad-esports.com to notify us of your return.
- Once we acknowledge your request, please return the item to the address provided with your delivery.
Please include your proof of purchase with the item.
2.4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
2.5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exceptions
3.1. Non-Returnable Items
The following items cannot be returned:
- Downloadable software products
- Gift cards
- Personalised or custom-made items
3.2. Faulty Goods
If you receive a faulty item, please contact us immediately at contact@squad-esports.com with details of the product and the fault. We will assess the situation and, if necessary, offer a replacement or a full refund, including any delivery costs.
4. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: contact@squad-esports.com
5. Amendments to This Policy
We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If you have not received your refund yet, please contact us at contact@squad-esports.com.